The estimator, Phil, was easy to work with and gave me the kind of not-to-exceed contract I wanted. His estimate of the number and types of boxes really helped me plan my own (partial) packing and then at the end, I actually got a refund back because I'd packed some and came in under weight as well. The packers were quick, courteous, and took special care when they needed to. Everything I've unpacked so far (including the whole kitchen and several computer monitors) came through without a scratch or break. The driver was awesome as well and managed to make it to my place several days early. He really took responsibility for the unloading and made sure everything was where it should be. He reassembled everything perfectly too. That included a complex bed, desk, and TV stand. The third party service they used to crate the glass shelves for the TV stand were also very nice but a little harder to coordinate with. Mostly because the driver had set such a high bar. And through it all the move coordinator was only a phone call or email away, keeping me up to date on where things were. I've used professional movers before, and so far, these were the best.